business process management the customer way!

This online offering of the highly acclaimed Certified Process Professional (CPP) Program delivers the full competency-based certification experience!

Work at your own pace, on your on time, anywhere you have an internet connection. Come and go as often as you like, your work is saved for you by the Online Training system. The only requirements are:

Interested in buying in bulk for your organization or unit? Please see form below.

"Being able to immediately apply learnings from the course was quite important to me as I had just been promoted to Snr Bus. Analyst. My expectations were exceeded and I was struck by the real-life examples used and how I could associate with them." - Abdullahi Lawan, Snr. Bus. Analyst

“I found the concepts of outside/in and SCO to be very thought provoking and immediate useful in how we re-cast customer facing moments of truth.” - Roger, Services Executive

All Three Levels of CPP ($1200 USD) Start Now

Detailed Course Brochure available: Level 1, Level 2, Level 3

CPP Levels 1 & 2 (special offer $745 USD) Start Now

Detailed Course Brochure available Level 1 here… (PDF)

Detailed Course Brochure available Level 2 here… (PDF)

CPP Level 1 - Optimize ($495) Start Now

Learn to apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Detailed Course Brochure available here… (PDF)

CPP Level 2 - Align ($495) Start Now

Develop the skills to align a process to the customer using the SCO Mind Mapping Technique, Produce a current state process model, apply process diagnostics, and develop a risk assessment. Detailed Course Brochure available here… (PDF)

CPP Level 3 - Innovate ($495) Start Now

Uncover actions that allow you to optimize, set trends, and own your market. Detailed Course Brochure available here… (PDF)

Become a Certified Process Professional now. Buy now, learn now, get certified now.